Refund policy
Last Updated: August 18, 2026
At Dressiy, we want you to feel confident and satisfied with your purchase. If your order isn't quite right, we're here to help.
14-Day Return Policy
We accept eligible returns requested within 14 days of delivery.
To be eligible for a return, the item must:
- Be unworn, unused, unwashed, and in its original condition.
- Have all original tags attached.
- Be returned in its original packaging when applicable.
- Show no signs of wear, washing, alteration, stains, perfume, makeup, deodorant, or damage caused after delivery.
- Include proof of purchase or the original order information.
Items that do not meet these conditions may not be eligible for a refund.
How to Request a Return
To request a return, please contact us at:
Please include:
- Your order number
- The item(s) you wish to return
- The reason for your return
- Photos of the item if it arrived damaged, defective, or incorrect
Please do not send a return without first receiving return instructions from Dressiy.
Return Shipping Costs
For returns due to a change of mind, incorrect size selection, fit preference, or other reasons not caused by Dressiy, the customer is responsible for return shipping costs.
If you receive an item that is damaged, defective, or incorrect due to our error, please contact us. After verification, Dressiy will provide an appropriate solution and cover applicable return shipping costs.
Original shipping charges are non-refundable unless the return is due to an error by Dressiy.
Refunds
Once your returned item is received, we will inspect it to confirm that it meets our return requirements.
If approved, your refund will be issued to your original payment method.
Please note that your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If your item arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at service@dressiy.com with your order number and clear photos showing the issue.
We will review your request and provide an appropriate resolution.
Exchanges
If you would like a different size, color, or style, please contact us at service@dressiy.com.
Exchange availability depends on current inventory. If a direct exchange is unavailable, you may return the eligible item according to this policy and place a new order for your preferred item.
Non-Returnable Items
The following items may not be eligible for return:
- Items that have been worn, washed, altered, or damaged after delivery.
- Items without their original tags.
- Items showing stains, makeup, deodorant, perfume, odors, or other signs of use.
- Gift cards.
- Items specifically marked Final Sale at the time of purchase.
If you are unsure whether an item is eligible for return, please contact us before sending it back.
Order Cancellations
Orders may be canceled within 1 hour of placing the order.
If you would like to cancel your order, please submit your cancellation request as soon as possible through your customer account when available or contact us at:
After the 1-hour cancellation window has passed, we cannot guarantee that your order can be canceled because it may have already entered processing or fulfillment.
If your order can no longer be canceled, you may request a return after receiving it, subject to our 14-Day Return Policy above.
Order Changes
If you need to change your shipping information or other order details, please contact us as soon as possible.
We cannot guarantee that changes can be made once an order has entered processing or fulfillment.
Contact Us
If you have any questions about a return, refund, exchange, or cancellation, please contact us:
Dressiy Customer Service
Email: service@dressiy.com
Address: 4624 Phelan Ave, Baldwin Park, California 91706, United States