Frequently Asked Questions
Find answers to common questions about shopping, shipping, returns, and orders at Dressiy.
Orders
How do I know if my order was placed successfully?
After placing your order, you should receive an order confirmation email with your order details. Please check your spam or junk folder if you don't see it in your inbox.
If you still can't find your confirmation, contact us at service@dressiy.com.
Can I change my order after placing it?
If you need to change your order or shipping information, please contact us as soon as possible at service@dressiy.com.
We cannot guarantee changes once your order has entered processing or fulfillment.
Can I cancel my order?
Yes. You may request to cancel your order within 1 hour of placing it.
Please submit your cancellation request as soon as possible. After the 1-hour cancellation window, we cannot guarantee cancellation because your order may already be processing or preparing for shipment.
Shipping & Delivery
Where does Dressiy ship?
Dressiy serves customers across the United States. Available shipping options for your location will be displayed at checkout.
How much does shipping cost?
We currently offer:
Standard Shipping
- $5.75
- Estimated delivery: 5–8 business days
- FREE on orders of $99 or more
Express Shipping
- $13.29
- Estimated delivery: 4–7 business days
Estimated delivery times are provided as guidelines and may be affected by carrier delays, holidays, weather, or other circumstances outside our control.
How can I track my order?
Once tracking information becomes available, you will receive a shipping confirmation email containing your tracking details.
Please allow some time for the carrier's tracking system to update after receiving your tracking number.
What should I do if my package is delayed?
If your package has not arrived within the expected delivery timeframe, check your tracking information first.
If you still need assistance, contact us at service@dressiy.com with your order number.
Returns & Refunds
What is your return policy?
We accept eligible return requests within 14 days of delivery.
Items must be unworn, unused, unwashed, in their original condition, and have all original tags attached.
Please review our Return, Refund & Cancellation Policy for complete details.
Who pays for return shipping?
For returns due to a change of mind, sizing or fit preference, or other reasons not caused by Dressiy, the customer is responsible for return shipping costs.
If you receive a damaged, defective, or incorrect item due to our error, contact us so we can review the issue and provide an appropriate solution.
How do I start a return?
Contact us at service@dressiy.com within 14 days of delivery.
Please include your:
- Order number
- Item(s) you want to return
- Reason for the return
- Photos if the item is damaged, defective, or incorrect
Please wait for our return instructions before sending your item back.
When will I receive my refund?
Once we receive and inspect your return, we will notify you regarding the status of your refund.
Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to post the funds to your account.
Can I exchange a dress for another size?
Please contact us at service@dressiy.com if you need a different size, color, or style.
Exchange availability depends on current inventory. If a direct exchange is unavailable, you may return an eligible item and place a new order.
Products & Sizing
How do I choose the right dress size?
Please check the Size Guide and product information available on the product page before ordering.
Sizing and fit may vary depending on the style and design of the dress.
If you're unsure about sizing, contact our customer service team before placing your order.
Will the color look exactly the same as the photos?
We make reasonable efforts to display product colors accurately. However, colors may appear slightly different depending on your screen, device settings, lighting, and photography.
What if I receive a damaged, defective, or incorrect item?
Please contact service@dressiy.com as soon as possible and provide your order number and clear photos showing the issue.
Our customer service team will review your request and assist you with an appropriate solution.
Payment & Security
What payment methods do you accept?
Available payment methods are displayed during checkout and may vary depending on your location and the payment options currently available through our store.
Is my payment information secure?
Dressiy uses secure checkout and payment processing technologies provided by our e-commerce and payment service providers.
Dressiy does not directly store your full payment card details.
Need More Help?
Can't find the answer you're looking for? Our customer service team is happy to help.
Email: service@dressiy.com
Dressiy
4624 Phelan Ave
Baldwin Park, California 91706
United States